You've got questions and we've got answers (we hope!)
FAQs
PRODUCT & STOCK
What types of products do you offer?
In short, we offer alcohol-free, zero proof, booze-free, non-alcoholic drinks (or whichever name you choose to identify with). There are so many options to choose from! We've got non-alcoholic drinks ranging from alternative spirits to beer to functional beverages to cocktail mixers to wine and apéritifs! SIPPLE's co-founder, Danny Frounfelkner, is always chatting with new makers so if there's something you want to see us sell, shoot him an email.
Do you have inventory on hand?
SIPPLE™ is Texas' first 100% alcohol-free bottle shop based out of Houston, TX. All inventory is located in our shop and is available for both in store purchases and online ordering with local pickup.
How can I find a specific product or brand?
Great question! We're committed to bringing you the best of the best in the non-alcoholic drinks world and we're here to make it easy for you! Our navigation is set up to search by brand or by drink type. We've also set up unique filters on our All Products Collection page that makes it easy to shop around!
Do you offer a wholesale discount for bulk buying?
Unfortunately, no. All of the prices you see listed on the site are price-matched to what you'll find on our brand's websites. It's a start-up world out there and most of our brands have only been around since 2020, so we're unable to offer heavy discounts at this time.
Are all of your products non-alcoholic drinks?
While most of our products are non-alcoholic (less than .5% ABV), we do carry some that use alcohol as a preservative. The term non-alcoholic applies to anything with an ABV of less than .5%.
So, which of our drinks contain alcohol?
Our bitters contain alcohol used as a preservative and are considered non-potable, meaning you wouldn’t chug the whole bottle on its own. Bitters can be sold in grocery stores because they are used like vanilla extract (also generally bottled at about 80-90 proof) and a little goes a long way. Adding 1/2 tablespoon of bitters to 6 oz of soda water makes for a drink that’s about 0.5% alcohol. You couldn’t drink it fast enough to feel the effects. But we know some folks are super sensitive to alcohol, so we make sure everyone knows what’s in our bitters.
Can I drink non-alcoholic drinks if I'm pregnant, breastfeeding or on medication?
The short answer is: always consult your physician. We are not licensed medical professionals and even though the majority are 100% non-alcoholic, we always recommend consulting with your physician if you're unsure. We've also included a nifty FAQ section on each product page where you can find each product's advisory!
Do non-alcoholic drinks need to be refrigerated after opening?
Each product is different. Some like it hot and some like it cold! We always recommend referring to each product's label for the best way to enjoy your drink!
ORDERS + SHIPPING
What payment methods can I use to pay for my order?
We currently offer Shop Pay, Apple Pay, PayPal, Google Pay and all major credit cards.
Local Pickup
All of our online orders are available for pickup within 2 hours of placing your order (during normal business hours). All orders placed after 4pm CT will be available for pickup the following day so long as the store is open. We strive to get all online orders ready within 2 hours of receiving them when received same day, before 4pm. All orders placed after hours will be ready by 1pm the following day. We will hold all online orders for 30 days. If you'd like to cancel your order within 30 days, you will be charged a $10 restocking fee. After 30 days, your items will be restocked and no refund will be issued.
Can I return my order?
SIPPLE does not accept any returns. We know it's a bummer but we cannot guarantee that products have been stored correctly once they have left our shop and want to ensure the quality for all of our customers. We do offer sampling of several products so you can try before you buy! Gift card purchases are non-refundable but may be transferred and redeemed by the anyone at any time.
Can I use gift cards?
Gift cards issued by any of the accepted major credit card companies are accepted both online and in store. Gift cards purchased in store or on our site are non-refundable but may be transferred and redeemed by the anyone at any time.
To where do you ship your products?
Currently, we do not offer any shipping but hope to expand our offering in 2022.
Favor Delivery
All local deliveries are performed through Favor during normal business hours. Favor deliveries placed after 5pm may not be delivered until the following day. Delivery fees are $13 and include delivery and tips for the Favor driver. Please select shipping at checkout and it will prompt you to enter your delivery address. All deliveries over $250 will receive a refund of their delivery fee as we are unable to customize it prior to checkout.
HOLIDAY HOURS: Favor Fleet will be on holiday from 4pm Dec. 24, returning on Dec. 26th to normal hours.
COMPANY
What is Sipple?
Sipple is a community first and a marketplace second. Founded by Danny Frounfelkner, a veteran of the beverage industry, a lover of flavors and storytelling, Sipple is here to connect you with the people behind the bottles and cans of non-alcoholic drinks you're ordering.
How can I be a part of the community?
We're always looking for folks to spread the word about SIPPLE and the alcohol free movement! Our shop is open to hosting private events or meetups. Our Vibes room offers a unique, one-of-a-kind studio for photo or social media and is available for rent by the hour. If you're interested in hosting an event or hiring Danny to do private tastings or curate an alcohol free menu, shoot him an email!
Check out our Events page and tune into us on IG Live and Clubhouse. If you're interested in becoming an ambassador, shoot us an email.
What are SIPS?
SIPS are Danny's unique and proprietary evaluation of products. Danny brings 20 years of industry experience as well as his seasoned palate to SIPPLE. But for us, it's more than just taste. Drinking is an experience and we want to take our customers on a journey from FLAVOR PROFILE to VIBES to being mindful about what they're putting in their bodies (WHAT'S INSIDE) and the brands they're supporting (INNOVATION). For more details on what makes up the SIPS, check out this blog post: What's in a SIP?
INGREDIENTS
What are shrubs?
A shrub is a fruit-based syrup, usually mixed with vinegar, to create a delicious, tangy flavoring for drinks.
What are botanicals?
A botanical is a plant or plant part valued for its medicinal or therapeutic properties, flavor, and/or scent. Herbs are a subset of botanicals. Products made from botanicals that are used to maintain or improve health are sometimes called herbal products, botanical products, or phytomedicines.
ALCOHOL-FREE LINGO
What does AF, GF, NA, etc. mean?
We get it, there's a lot to learn when it comes to world of non-alcoholic drinks. The most common used abbreviations are AF (alcohol-free) and NA (non-alcoholic). Some other things you'll see on our site are GF (gluten-free). For a full list of lingo, check out our blog post The Sober Bar Dictionary.
What are botanicals?
A botanical is a plant or plant part valued for its medicinal or therapeutic properties, flavor, and/or scent. Herbs are a subset of botanicals. Products made from botanicals that are used to maintain or improve health are sometimes called herbal products, botanical products, or phytomedicines.